Video-Ident is an online identification procedure that complies with the Money Laundering Act (GwG). This involves starting a video chat with an expert who verifies your identity and address using a valid, official identification document.
Here you can watch a short video about how the online identification works: IDnow Video-Ident
The IDnow identification specialists will usually carry out the verification in just a few minutes. If there are longer waiting times in the queue, this is usually due to the fact that they receive a large number of ID requests at the same time.
Experience shows that waiting times are shorter on weekdays between 8:00 and 10:00 or in the evening between 22:00 and 23:30.
IDnow supports a variety of identification documents (such as passports or ID cards) according to the common ICAO standard - currently more than 150 identification documents from over 50 countries.
The detailed list of accepted ID documents can be found here: Video-Ident documents
The following documents can be used if they contain both your full name and your address:
Please note: The proof of address must be a printed paper version.
Unfortunately, the proof of address cannot be accepted in the following cases:
Our VideoIdent procedure meets the strict regulatory requirements of the European Union. All communication takes place via encrypted channels. The data centres are located in the European Union to ensure a high, GDPR compliant, level of data protection.
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Our support staff is available on weekdays from 09:00 - 17:30.